Motor Claims Management

Gallagher Bassett(GB) have a high degree of expertise in managing motor claims, including fleet, commercial, buses and coaches, taxis, business and private vehicles.

GB has managed more than 120,000 first and third party motor claims on behalf of government departments, major New Zealand insurers and self-insured clients, including security providers, intermediaries, the London market, government entities and corporations.

We have a team of motor claims specialists with experience in all motor classes.

Motor claims management services

We tailor our services to your requirements. Our motor claims management services include:

• A dedicated service team with the capability to manage any motor claim, anywhere in New Zealand or Australia
• Targeted strategies for control and reduction in average claims cost
• Agreed best practice customer service standards
• Scalability — capacity to meet changing volumes
• Intimate understanding of your business objectives and end-customer relationships
• Proactive communication with all stakeholders
• Cost effective, proactive and credible dispute resolution mechanisms
• 24/7 comprehensive support, with web-accessible claims management information systems
• Flexible and tailored reports specific to your requirements
• Consistent compliance in external audits, insurance ombudsman service and clients.

Why partner with GB

• Robust cost containment strategies to control spending and reduce portfolio liabilities
• A winning corporate governance framework to provide peace of mind around business risk, service level agreement adherence and contractual compliance
• Our commitment to understanding your business and ensuring the delivery of claims management services aligned to your business objectives
• Best practice customer service initiatives to protect your brand and enhance your reputation
• Proactive oversight of portfolio performance and trending to assist underwriting modelling.

Our results

We have administered in excess of $130 million in motor first and third party claim payments for our clients, achieving outstanding results including:

• 13% reduction in lag time
• 32% reduction in total claim payments
• Eliminating multiple incidents by the same drivers
• Identifying incident causes and modifying of client practices.