Claims Management for Brokers

Gallagher Bassett has provided specialist outsourced claims management services for insurance brokers and cluster or buying groups since 1998.

We deliver cost-effective and compliant claims handling in all New Zealand jurisdictions, through our team of experienced and knowledgeable general and life insurance claims specialists. We have substantial experience partnering with brokers across all classes of insurance, including liability, property, accident & health, financial lines, motor, and employee compensation programs.

Our services for brokers/intermediaries

GB provides brokers/intermediaries with a complete range of claims management services, including:

• National claims team based in all New Zealand and Australian jurisdictions
• Tailored 'end-to-end' claims management programs, from notification of loss through to claim finalisation
• Fully branded 'white label' service to protect and enhance your brand
• Award-winning corporate governance framework to ensure compliance with the Fair Insurance Code
• Experienced specialists in all classes including casualty, property, accident & health, financial lines, motor and employee compensation programs
• Structured communication and reporting protocols to incorporate all stakeholders
• Operational and internal auditing to ensure consistency with agreed objectives
• Robust 24/7 self-serve web-based reporting systems uniquely tailored for brokers/intermediaries — including real-time alert functionality for new claims, reserve movements, payments, and closures.

Benefits for underwriting brokers/intermediaries

• Reducing portfolio liabilities:GB reduces portfolio liabilities through robust cost-containment strategies
• Brand protection:GB delivers industry 'best practice' customer service initiatives, ensuring all stakeholders are satisfied and your brand is protected
• Internal and stakeholder control frameworks: GB's corporate governance framework provides you with the necessary peace of mind around business risk, service level agreement adherence and contractual compliance
• Portfolio trends supported by management information:GB provides proactive management of portfolio performance and trending to assist in underwriting modelling.