Our expert teams are here to help you manage your claims, assist to resolve barriers at every step of the injury management and return to work process, supporting you to create a safe and productive workplace.

Employer choice

Eligible employers can transfer to a different Claims Service Provider on their policy renewal date with 14 days notice. The employer eligibility criteria is determined by icare. Employers with an Average Performance Premium (APP) of above $500,000 (or part of a Group with Group APP of above $500,000) are eligible. For more information on employer choice, refer to icare's website.

iCare workers' compensation premiums will increase in 2024-25

This increase aligns with a statutory direction made by the Workplace Health and Safety Minister capping premium increases at an average of 8% over a three-year period. The additional revenue raised will assist icare's Nominal Insurer scheme in returning to a break-even level of funding.

Please note that individual employers may be subject to premium adjustments that vary from the 8% average, with changes being based on factors such as industry, claims history, safety performance, and risk factors.

Note that discounts and rewards are available for employers seeking to lower their premiums.

For more information about the premiums for New South Wales employers in the 2024/25 financial year, and for further reading and resources, review icare's update.

For personalised support, get in touch with icare's Underwriting team by telephone at 13 44 22, or use their online chat.

How long do I have before I need to take action?

To avoid any financial penalties, employers have 5 business days to inform their insurance provider of an injury.

Download this free poster to use at your workplace. It will help you lodge claims quickly and easily.

How can I lodge a claim?

Notify us of an injury

I need to lodge a new claim

icare online portal

You can notify us of an injury via icare's online portal, or by phone, email or post.

  • Phone: 13 64 27
  • Email: Download SIRA'S employer injury claim form or icare's employer/third party representative lodgement form and email the completed form to us at gbsnewclaims@workerscomp.nsw.gov.au
  • Post: Locked Bag 2099, North Ryde BC, NSW 1670

If it is a notifiable incident you must also contact SafeWork NSW immediately on 13 10 50.

What is a notifiable incident?

A 'notifiable incident' under the work health and safety legislation is when:

  • a person dies
  • a person has serious injury or illness
  • a potentially dangerous incident occurs.

Significant penalties apply if you fail to notify SafeWork NSW of an incident. For more information on notifiable incidents, visit SafeWork NSW.

How can I update an existing claim?

If you have recently notified us that an injury has occurred and would like to provide more information or claim a reimbursement, you can do this by uploading supporting documents through icare's portal or by sending us an email at gbsclaims@workerscomp.nsw.gov.au

General enquiries

To speak to us regarding any aspect of your workers insurance, contact us on 13 64 27. Alternatively, you can send an email to generalqueries_NSWWCNI@gbtpa.com.au

For further information on lodging a claim, refer to icare's website.

Refer to icare for the following

Connect with a workers' compensation expert

Joshua Witt

Joshua Witt

National Business Development Manager