With over 25 years' experience specialising in accident and health claims, such as travel insurance, income protection and personal accident and sickness, we understand no two claims are the same and tailor our solutions to suit.

Employers are facing increased demand from employees to protect and support them in all areas of their life — whether it's at work, at home, or in-between. Any injury — whether physical or psychological — can have major ramifications on your business, regardless of where it occurs.

Simply put, we believe that a worker with an injury is an injured worker. It's in everyone's best interest if the injured worker's workplace supports them to overcome injury and return to work in a timely, safe and sustainable manner.

From government departments, major Australian insurers and self-insured businesses, we work with you to deliver robust, cost-effective outcomes in times of need — anytime and anywhere around the world.

Our commitment

As Australasia's largest multi-disciplinary third-party administrator, our team of specialists assess and settle over 22,000 accident and health claims per year using our innovative, best practice claims management platform.

At Gallagher Bassett, we're trusted by our partners to provide claims management support for clients in the broker, underwriting agency and insurer sector.

When you choose Gallagher Bassett, you choose our commitment to:


Reduce Liabilities Reduce portfolio management through robust cost containment strategies.

Service Delivery Deliver end-to-end claims management services to suit your organisation's strategic goals and objectives.

Customer Satisfaction Protect your brand and satisfy your stakeholders with people-centric customer service.

Claims Visibility Assess your claim's status in real-time with our online claims portal.

Regulation Compliance Ensure claims meet regulator and code of practice guidelines via our vigorous compliance regime.

Meet our general insurance expert


John White

John White

Head of Sales & Client Services — General Insurance