Gallagher Bassett is a General Insurance claims management specialist. We offer tailored claims management solutions to insurers, brokers, underwriting agencies, businesses and government departments, covering all classes of General Insurance.

We employ Australia's largest and most experienced team of General Insurance claims management experts, and support our clients to reduce the cost of their General Insurance claims portfolios.

Drawing on our scale, experience, proven systems and processes we work with clients to mitigate risk and proactively manage General Insurance claims for all sizes of claims portfolio, across all classes, including accident and health, liability, motor, professional indemnity, property and travel. Where applicable, Gallagher Bassett manage claims in compliance with the General Insurance Code of Practice.

GB is unique among Australian TPAs in terms of our size, infrastructure and scalability, which gives us the capability to provide tailored solutions that meet our clients needs, no matter how large or small their portfolio.

This scalability and ability to deliver fantastic outcomes on challenging portfolios is demonstrated by our involvement in managing claims for every major catastrophic event in Australia since 1998.

Use the menus below to find out more about our specialised General Insurance claims management offerings across different classes, and how we support different segments of the industry to reduce General Insurance claims costs and enhance their reputations.

Complaints handling for our General Insurance claims

Gallagher Bassett is committed to dealing with complaints in an honest, efficient, fair, transparent and timely manner. You can make a complaint via your Insurer, or directly to Gallagher Bassett.

For complaints relating to General Insurance claims or services, you can access, click here.

For any privacy complaints or to access our Privacy Notice, click here.

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Meet our general insurance expert


John White

John White

Head of Sales & Client Services — General Insurance